Updates
Customer Service Feedback Survey
We value your feedback and are committed to continuously improving our service. This short survey is designed to help us better underst...
Customer Service Feedback Survey
We value your feedback and are committed to continuously improving our service. This short survey is designed to help us better underst...
Update to Our Returns & Warranty Policy
Our updated Product Expiry Inventory Return Policy supports healthier stock management and reducing product waste. Customers can review ageing inventory with our team through 31 December 2026. From 1 January 2027, returns will generally require more than three months before expiry, while near-expiry products may receive clearance-value credit and expired products will only be accepted in exceptional circumstances.
Warehouse Relocation & Stock-Up Notice
Dear bosses,Please be advised that we will be relocating our warehouse from next Wednesday (24 June) to Friday (26 June). To ensure you...
EDGE15K New Flavors — We built together, Coming Soon
Hi there,
We’re very happy to share the results of the EDGE15K new flavor voting. And more importantly, to thank everyone who took ...
Partner Notice: Support Measures for IGET Bar Plus 4.0
Dear valued partners,
First of all, we would like to sincerely thank you for your continued support and trust in the IGET brand.
...
Webinar Takeaway on 13th JUNE: Navigating the Smokefree Regulation
A heartfelt thank you to everyone who attended our online webinar on 13th June. We truly appreciate your time and engagement. For those...
Webinar Recap on 14th March, 2025: Insights, Support & Latest Updates
Thank you to everyone who attended our webinar! We appreciate your time and commitment to staying informed about the latest industry ch...
Returns for Uncompliable Products 2025
Dear Valued Customers,
We wish to inform you that a ban on the distribution, manufacture, sale, and supply of disposable vaping devi...
Reminder: Compliance and Product Update Required Before 1 October 2024
Dear customers and partners,
We would like to remind you that, on 1 October 2024, compliance changes and product sales regulations w...