Who is your main point of contact for purchasing and general support? *

1. How often does your account manager reach out or chat with you? *

What do you think is the most appropriate frequency for your account manager to reach out or chat with you? *

2. How does your account manager usually reach out to or communicate with you? (Select all that apply) *

3. Which types of support have you received from your account manager? (Select all that apply) *

How does your account manager support you with your orders? *

Full Support: He handles both placing the order and making the payment.
Payment Only: I place the order myself (via website/group), and he processes the payment.
Ordering Only: He helps place the order, but I handle the payment myself.

How does your account manager assist you with stock checking and updates? *

Proactive Updates: He actively monitors stock and notifies me immediately when previously out of stock items are replenished.
On-Demand Checking: He checks and replies quickly whenever I specifically inquire about an item's availability.
Low Support: He provides stock information, but it is often delayed or hard to get.

How quickly does your account manager respond to your requests or inquiries? *

Within an hour: He replies almost instantly or within a very short time.
Within the same business day: He always gets back to me before the end of the day.
Within 24–48 hours: Response is a bit slow, but usually within 1–2 days.
More than 48 hours: He takes too long to reply, or often requires follow-ups.

How relevant and helpful are the product recommendations you receive from your account manager? *

Highly Relevant: He understands my business and recommends products that sell well for me.
Generic but Useful: He sends general best-seller lists.
Irrelevant: He sometimes recommends products that may not be the best fit for my market or business needs.

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How does your account manager support you with order collection or delivery? *

Full Handling: He arranges the shipping/delivery and tracks it until it arrives at my location.
Coordination Only: He coordinates with me to ensure smooth pickup at the warehouse.

How timely does your account manager share new product information with you? *

First to Know: He shares updates instantly, giving me a head start before items sell out.
Reasonable Timing: He shares new arrivals within a few days of their release, which is acceptable.

How effectively does your account manager handle your after-sales issues (e.g., returns, refunds, quality complaints)? *

Fast and Resolved: He takes ownership immediately and resolves the problem quickly to my satisfaction.
low but Resolved: He eventually resolves the issue, but the communication or process takes too long.

For other support received, please specify

4. How helpful is the communication you receive from your account manager? *

What do you value most about your account manager's communication? (Select all that apply) *

How can your account manager's communication be improved to be more helpful?

We're sorry to hear that. Could you please share a specific example or details on how we can improve?

5. How likely are you to continue working with your account manager in the future? *

Overall, how satisfied are you with the service provided by your account manager?

Do you have any suggestions or feedback for us?

Name *

Email *

Customer Service Feedback Survey